Complaints Procedure

As a professional and responsible company, Corporate Asset Solutions Limited takes the subject of customer complaints very seriously.

Should you have any comments or concerns you wish to register, in the first instance please write to:

The Operations Director
Corporate Asset Solutions Limited
Manor Farm
Chilworth Old Village
Southampton
SO16 7JP

Please enclose your contact details including a contact name, the company, contact number and email address. We will acknowledge receipt of your letter within two days and we aim to provide a written response within seven working days.

If you are not satisfied with the answer that you receive from the Operations Director, please let us know in writing within five working days and we will escalate the matter internally to the Managing Director, within seven days, detailing your complaint.

The Managing Director will provide a written response within seven working days. At this point, we must include details of the Financial Ombudsman Service (“FOS”), to whom you can refer your complaint, if you wish.

A copy of the FOS’s explanatory leaflet will also be enclosed.

Should you feel Corporate Asset Solutions Limited have not dealt with your complaint appropriately, you may write to:

The Financial Ombudsman Service
Exchange Tower
Harbour Exchange
London, E14 9SR
Tel: 020 7964 1000
email: enquiries@financial-ombudsman.org.uk
www.financial-ombudsman.org.uk

The Financial Ombudsman Service was established by Parliament in 2001 as the independent expert in settling disputes between businesses providing financial services and consumers.

It covers complaints from private individuals and small businesses about most financial matters including, for example, banking, credit unions, insurance, mortgages, savings and investments, credit cards and store cards, loans and credit, hire purchase and pawnbroking, financial advice, personal pensions, unit trusts, stocks. shares and bonds.